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Terms and Conditions

Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s health. Nutritional therapy is recognised as a complementary medicine and is relevant for individuals looking to enhance their health and those with chronic health conditions.

 

​The degree of benefit obtainable from Nutritional Therapy may vary between clients, therefore no specific claim is made as to the efficacy of any nutritional protocols. Please note that nutrition advice is not medical advice. You should always let your doctor know if you have any medical problems.

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The nutritional therapist (NT) agrees to: 

  • Adhere to the Association of Naturopathic Practitioners (ANP) Code of Professional Practice that governs standards in nutritional therapy

  • Provide tailored nutrition and lifestyle advice to support the health of the client

  • Liaise with medical professionals when appropriate, but with your permission

  • Avoid diagnosing or claiming to treat medical conditions

  • Avoid suggesting nutritional therapy as an alternative to prescribed medications or as a replacement to medical advice

  • Refer any serious undiagnosed symptoms for professional medical diagnosis

  • Ensure that information shared during this process is kept strictly confidential and nothing is shared outside of the organisation without the client’s agreement/permission 

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The client agrees to:

  • Tell my NT about any medical diagnosis, medication, herbal medicine, or food supplements that I am taking

  • Contact my NT about any aspect of the nutritional programme I do not understand

  • Contact my NT if I would like to continue the programme longer than the agreed time period

  • Report any concerns about nutritional therapy promptly to my NT

  • Tell my GP about any undiagnosed health concerns before starting on a nutrition plan

  • Inform my GP or other medical provider if I have concerns about my nutritional programme

Your Personal Data

This document outlines how information held about you, as a client of Brain & Body Nutrition, is used, who we may share that information with, and how we keep it secure.

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Brain & Body Nutrition provides nutritional therapy services to individuals, families and organisations. Through nutritional therapy consultations, dietary and lifestyle analysis and biochemical testing, we aim to understand the underlying causes of your health issues - which we will seek to address through personalised dietary recommendations, supplements and bespoke lifestyle advice.  In addition we may provide nutrition talks and seminars. 

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In delivering this service and direct healthcare, we obtain, and hold, personal information about you. We then retain your personal data for the period defined by our professional association ANP and registrant body, GNC.  This enables us to process any complaint you may make and is for the purposes of contract administration.

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We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection.

  

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. If you want to access your data you must make a subject access request in writing to Brain & Body Nutrition.  

Third Parties

Brain & Body Nutrition may share your sensitive information with third parties, only with your permission as granted here, in order to support your ongoing healthcare.  Examples of this could be your GP, or with a testing company in order to book a functional diagnostic test, if you choose to undergo private testing.  If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers, which means the healthcare provided by us may be less effective.  

 

By agreeing to these terms and conditions, you consent to your sensitive information being shared with other healthcare providers if needed. 

 

You can withdraw your consent to the above at any time by emailing us.

Marketing and Information

Brain & Body Nutrition would like to contact you occasionally by email with promotional offers, information on upcoming events and activities, and health news and advice. 

By agreeing to these terms and conditions, you consent to receive these emails. There will be no spam and there will be a maximum of 2 a year.

 

You can withdraw your consent to the above communications at any time by writing to us.

Email Policy and Additional Support

Due to a full schedule, Brain and Body Nutrition are unable to answer lengthy or multiple emails with queries about Personalised Plans e.g. nutrition advice or supplements.  Full advice and instructions are given during the consultation and in the follow up report email.  If you have any questions outside of your clinic appointments, please kindly book a call with me. Prices and durations of calls can be provided upon request. Or wait until your next scheduled follow up consultation.  Thank you for your understanding.

Cancellation and Rescheduling Policy

Please note your consultation or DNA package booking or ART session booking is non-refundable. If you are unable to attend your consultation then you have the option to reschedule it. Rescheduling an appointment must be made within 5 days/120 hours of the booked date and time.  You can do this by emailing Brain and Body Nutrition.  Consultations and appointments can be rescheduled a maximum of two times before the booking is void. 

 

We have a 15 minute grace period for all consultations or the booking is lost.

Functional Testing

Regarding any tests ordered from Regenerus Laboratories (including Dutch/Thyroid/GI360 tests and others) - If you submit your sample specimen without closely following the test shipping instructions (normally related to packaging, sample preparation or timing), then your sample may be rejected as it is not fit for purpose.

 

If this is the case, you are fully liable for the Resend Fee and/or reprocessing fee, plus postage, and will pay that fee directly to Regenerus. 

DNA Testing

If there are any issues with your cheek swab sample, as deemed by Lifecode GX, and if there is any repeat process required with any fees involved due to a rejected sample, then you are fully liable for the resend and/or reprocessing fees. 

 

Thank you for agreeing to Brain and Body’s Terms and Conditions. 

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